Frequently Asked Questions
Everything you need to know about shopping with Elderly Instruments.
How do you ensure the safety of musical instruments during shipping?
We use professional-grade packing materials and specialized instrument boxes designed to withstand transport. Each instrument is carefully detuned and secured to prevent movement or damage during its journey to you.
What is your return policy for vintage instruments?
We offer a 48-hour approval period for vintage and used instruments. If you are not completely satisfied, you may return the item for a full refund, minus shipping costs, provided it is returned in the same condition it was received.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties, taxes, and CITES regulations regarding specific wood species. Shipping rates are calculated at checkout.
Are instruments inspected and set up before being shipped?
Absolutely. Every instrument—whether new, used, or vintage—undergoes a rigorous inspection and professional setup by our expert luthiers to ensure optimal playability right out of the box.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through Affirm for qualifying purchases.
Can I trade in my current instrument toward a new purchase?
Yes, we have a robust trade-in and consignment program. You can contact our appraisal team with photos and details of your instrument to receive an estimated trade-in value.