Returns & Exchanges
At Elderly Instruments, we want you to be completely satisfied with your purchase. If your instrument or accessory doesn't meet your expectations, you can return it within 30 days for a full refund or exchange.
Contact Support
Reach out to our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) number.
Pack Securely
Carefully repack your item in its original packaging, ensuring all manuals, accessories, and protective materials are included.
Ship the Item
Affix the return label to the outside of the box and drop it off at any authorized shipping carrier location.
Inspection and Refund
Once our specialists inspect the instrument to verify its condition, we will process your refund to your original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing